CREDINNOV / Policies & disclosures

Policies & disclosures

A central place for company policies, important disclosures and customer support information.

Policy library.

Read, search and share the documents directly on the website.

PDF · 8 pages

Fair Practices Code

Fair customer communication and responsible lending.

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PDF · 16 pages

KYC & AML Policy

Identity verification and customer due diligence.

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PDF · 6 pages

Privacy & Data Protection Policy

How personal information is handled and protected.

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PDF · 8 pages

Grievance Redressal Policy

The process for raising and escalating customer concerns.

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PDF · 5 pages

Customer Communication Policy

Clear and consistent communication with customers.

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PDF · 6 pages

Whistleblower Policy

Reporting concerns about misconduct.

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PDF · 6 pages

Related Party Transactions Policy

The approach to transactions with related parties.

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PDF · 1 page

Product-wise Fee Grid

Annexure B from the supplied loan pricing document.

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Additional disclosures

PUBLICATION PENDING

Key Fact Statement

A summary of an applicable loan offer’s costs and terms.

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Website Terms of Use

Terms governing use of this website.

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Registration & Disclosures

Company identifiers and regulatory disclosures.

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CUSTOMER SUPPORT

Need to raise a concern?

Keep sales enquiries and customer concerns easy to distinguish.

Visit the grievance page for the currently available contact route and details of information awaiting confirmation.

Grievance & customer support